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The COVID-19 pandemic has slowed progress to the achievement of net-zero and sustainability goals. In particular, emerging economies may benefit greatly from the cooperation of banking institutions in promoting green recovery. This study focusses on banking institutions in South Asian countries that boost the intermediary financial spread, according to a thorough sample of banks from 2011 to 2021. The analysis employs the data envelopment analysis method, and the results are robust. In addition to these characteristics, we also consider aspects such as urbanisation, industrialisation, and population expansion. Banks may play a significant role in facilitating the realisation of environmental targets because of the clear advantages of the results, which provide comfort for green recovery. As green financing may lead to more efficient and robust financial systems, the results provide strong evidence for policymakers, financial institutions, and the financial sector.
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This research aims to identify clients' perception toward employees' performances, attitude towards banks' procedures and to review their consideration of switching banks due to the October 17th revolution, and COVID-19 catastrophic outbreak. In this study, Lebanon was chosen as an ideal background and more specifically Lebanese Banks' clients. This research opens the opportunity to test their level of approval of employees' performance, banks' procedures, and bank switching possibility. Data was collected, by gathering primary and secondary information, through a quantitative approach. Required data were gathered from surveying Lebanese clients dealing with different banks, and coming from diverse backgrounds and regions through an online survey. The main findings revealed that the October Revolution coupled with the outbreak of the Corona Virus had a tragic impact on Lebanese banks. Further results indicated that clients are not satisfied with employees' performance. Consequently, the majority was considering switching banks in search of more satisfactory job performance by employees. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
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Objective: Main goal of the research is toto assess the level of influence of the ESG rating on the investment attractiveness of companies. The object of the study is the companies for which the ESG rating is calculated (the oil and gas, metallurgical, electric power and banking industries are observed). The hypothesis is that the management dealing with issues related to ESG should take into account the significance of the impact of the ESG rating on the investment attractiveness of companies, if the significance is proven. Method: The methodological part of this research is formed by an econometric estimation of regressions based on panel data models. Results: There were performed econometric assessment of the impact of the ESG rating on the investment attractiveness of companies. The results of econometric modeling are presented in the list of recommendations for ESG managers. In addition, results of the research proves the significance of COVID-19 pandemic impact on the investment attractiveness of the oil and gas companies. Conclusion: The novelty of the results is in the individual econometric estimation of companies' ESG-rating impact on the investment attractiveness based on the unique set of companies, which present four different industries. Based on the sample of companies from eleven countries, for which ESG scores for the period from 2016 to 2020 were calculated, the statistical significance of ESG-factors, concerning the analysis of its impact on the indicators of investment attractiveness (ROI, EPS), was identified. © 2023 The authors.
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Purpose: This study aims to understand the impacts of Covid-19 on the progression of digitalization of banks in an emerging market. For this purpose, business model canvas (BMC) is used as a theoretical framework to explore these effects on each business elements of Turkish Banks' business strategies. Design/methodology/approach: Data are collected through structured interviews with the top managers of seven diversified banks. Interview questions are designed based on BMC. Findings: The results show that the onset of the Covid-19 is a shock that has made digitalization a strategic issue that necessitates an urgent change in many business elements of banks such as customer relationships, communication channels, resource allocation, partnerships and financing. Further, it has stimulated redefining value proposition and collaboration/interaction among all financial institutions through digital platforms. Practical implications: BMC can be used to explain decision-making and business processes of banks for exploring the effect of recent and/or unexpected developments in the business environment of an emerging economy. The results provide insights and recommendations to managers of financial institutions into the impacts of Covid-19 on banks' operational and strategic processes. That allows financial institutions, including Fintechs, to use this information for taking precautions and proactive actions against shocks. Originality/value: This study is an initial attempt to explore the impacts of the Covid-19 on banks in an emerging economy by using BMC. With that, this study contributes to the literature by explaining the effect of progression of digitalization in banking from a strategic business model perspective using a qualitative research method. © 2023, Emerald Publishing Limited.
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The present study aims at understanding and analyzing the COVID-19-induced behavioral change spurting artificial intelligence (AI) adoption in Indian banking industry. The study has further identified and analyzed the usage pattern of Indian customers for mobile banking/online banking services in the pre-pandemic phase and progression of Indian customers for mobile banking/online banking services during the pandemic. Secondary data has been used for deep understanding of the AI adoption in Indian banking industry, with reports from McKinsey, PWC, RBI, NPCI, BIS, etc., to form the base. The period of study was taken from 2016 to 20, and this was taken keeping in mind the timing of another unprecedented event of demonetization. Behavioral change of Indian banking industry customer was assessed on three broad parameters change in value and volume of mobile banking transactions on year on year basis. COVID-19-induced behavioral change translating in massive jump of 178% in volume of mobile transactions between March 2019 and 2021. The increase in number of smart phone users and access to connectivity and desired technology has helped the cause. With 2020–21 punctuated by several nationwide as well as localized lockdowns adoption of AI for customer engagement has been crucial for Indian banking industry, which has further translated in to designing and customizing products and risk profiling of customers further resulting in increased operational efficiency and intuitive decision making. The behavioral change induced by COVID-19 in the Indian baking industry achieves competitive advantage by truly responding to huge customer data base which has been utilized by other financial industries as now it can have systems which understand and are responsive to behavior of varied customers. From responses feeded chatbots to intuitively responsive AI bots, the customer engagement is going to be a whole new experience which will help in customer acquisition and retention. Further, with falling data storage costs, increasing processing speeds and capabilities and improved connectivity and access for all has helped the rapid automation and AI adoption. Enterprise level adoption of AI has led to revenue generation and optimization of functional resources this reducing the cost at functional level. The AI adoption has been continuous from the banks over the years though banks have started to harness its potential in the recent years with customers adoption of smart hand-held devices. © The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2023.
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The business sector's finances have already begun to suffer as a result of decreased production and lockdowns, which have already begun to take their toll. In order to keep operations running smoothly, a significant public budget or stimulus is required to address issues such as interruptions in supply chains, difficulties in manufacturing, and paralyzed health systems. The banking and financial industry, whose prospects are related closely to those of the economy, is sure to face the brunt of the anticipated slowdown in economic development. The International Monetary Fund has reduced India's GDP growth prediction to 1.9 percent for 2020-21. There is a possibility of an increase in defaulted loans. "The downturn might potentially lead to job losses, which could put on on the retail lending books of financial institutions. The loss of revenue from tourism and the entertainment industries, amongst many other areas of business, has already damaged the economy. These and other such factors are all building up to put a burden on the economy of the whole world, which may potentially have ramifications for the next few years. The governments, central banks, and regulatory bodies in the Asia- Pacific region have each implemented their own unique set of countermeasures in response to COVID-19. These include the infusion of additional cash, loans directed at damaged companies and areas, and reductions in the policy interest rate. Additionally, it involves assistance for financial institutions in their provision of forbearance to economically viable people and companies that were negatively impacted by COVID-19.Copyright © 2022 Wolters Kluwer Medknow Publications. All rights reserved.
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Purpose: This paper aims to reveal the impact of the pandemic Covid-19 on the banking and financial sector. Covid-19 is a pandemic disease that's impacting all nations. However, its amount varies from one country to another depending on the country's social and economic infrastructure progress. The whole world is passing through great improbability. Indian economy is also facing equivalent issues from contraction in growth to rising inflation, unemployment and low demand. Covid-19 has impacted all industries worldwide, and the financial service sector is not any exception. Covid-19, which began as a health crisis, has now been appropriated as a financial one. Methodology: This study intends to showcase various new developments in the banking sector. In the present scenario, banks are focusing on utilising new technological innovations to reinforce their risk management competence. Since the aim is to analyse various latest developments in the banking sector and its impact during Covid-19, the focus is to collect the relevant and supporting material from every possible secondary source. To attain the main aim of this paper, the data are collected using secondary sources, i.e. data from the annual reports of the Reserve Bank of India (RBI), Security Exchange Board of India, Federation of Indian Chambers of Commerce & Industry, Organisation for Economic Co-operation and Development (OECD), the International Monetary Fund (IMF), and the World Bank and various others sources. This is taken care of on the primary basis that the reliable and authentic sources are incorporated in this study. Since the study scope is limited to analysing the new developments in the banking sector due to Covid-19, the maximum literature available to attain the paper's objective is from 2020 to 2021. Findings: The banking sector is among the most crucial sectors of the Indian economy, which is accountable for almost every financial activity possibly happening within the country. It acts as a holding hand to the industry involved in credit, transactions, collection, etc. With the disruption of supply chains across the globe, numerous physical business places are closed. Banks are the backbone of the economy. Their stability is critical to continue the system up and to run. Practical implications: The banking sector aims to supply funding to anyone, say corporate or individuals. The decelerate pace can guide prospective job losses, ground stress in banks' retail loan books. The banks should design a plan to shield employees and their customers from its spread. It has hit the scope to individuals, small-and medium-sized enterprises, and large corporate. The only obvious thing is that every group has faced an income crunch that threatens economic and financial market permanence. Significance: The relevance of this study stands on the fact that Covid-19 has begun as a health crisis, quickly extended into a business crisis. This is often not only a health crisis but also depression. The outbreak of Covid-19 has created a huge impact on nations. The nationwide lockdowns have almost faded social and economic life. The global economy was hit hard by the continued coronavirus. The whole world is passing through great uncertainty. As a result, various services sectors, banking sectors, and financial services have suffered through various ups and downs, resulting in economic stress. The uncertain and risky environment has had a severe impact on banks' asset quality. The coronavirus outburst influenced financial markets and consumer emotions as well. © 2022 by Emerald Publishing Limited. All rights reserved.
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Purpose: This study aims to examine the effect of the COVID-19 pandemic on the banking sector and to assess if COVID-19 was a trigger for the banking crisis. Design/methodology/approach: To achieve the main objective, the beta of the banking sector was calculated and analysed. In addition, a fixed panel regression model was applied over the period from the 30th of December 2019 until the 24th of September 2021. Findings: The results suggest that the pandemic contributed to higher volatility and risk in banking sector but did not confirm a systematic banking crisis. Originality/value: This paper contributes to the literature by analysing the COVID-19 pandemic as a potential trigger for a banking crisis. This paper also contributed by studying the effects of COVID-19 on the banking sector, especially the risk in the banking sector. © 2023, Emerald Publishing Limited.
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The business sector's finances have already begun to suffer as a result of decreased production and lockdowns, which have already begun to take their toll. In order to keep operations running smoothly, a significant public budget or stimulus is required to address issues such as interruptions in supply chains, difficulties in manufacturing, and paralyzed health systems. The banking and financial industry, whose prospects are related closely to those of the economy, is sure to face the brunt of the anticipated slowdown in economic development. The International Monetary Fund has reduced India's GDP growth prediction to 1.9 percent for 2020-21. There is a possibility of an increase in defaulted loans. "The downturn might potentially lead to job losses, which could put on on the retail lending books of financial institutions. The loss of revenue from tourism and the entertainment industries, amongst many other areas of business, has already damaged the economy. These and other such factors are all building up to put a burden on the economy of the whole world, which may potentially have ramifications for the next few years. The governments, central banks, and regulatory bodies in the Asia-Pacific region have each implemented their own unique set of countermeasures in response to COVID-19. These include the infusion of additional cash, loans directed at damaged companies and areas, and reductions in the policy interest rate. Additionally, it involves assistance for financial institutions in their provision of forbearance to economically viable people and companies that were negatively impacted by COVID-19. Copyright © 2023 Wolters Kluwer Medknow Publications. All rights reserved.
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Purpose>This study aims to empirically develop a reliable and valid instrument measuring the online service quality in the context of the banking sector in India.Design/methodology/approach>The methodological framework of this research comprises developing an instrument that is based on previous literature, qualitative and quantitative procedure. The study used the survey method and collected data via a well-structured questionnaire from a sample of active Internet banking users. The proposed instrument is identified by the data-reduction technique that is exploratory factor analysis (EFA), and validated through the confirmatory factor analysis (CFA).Findings>The results confirmed that the digital banking service quality scale (DBSQual) contains 24 items in seven dimensions: (1) web architecture, (2) user friendliness, (3) efficiency of website, (4) reliability, (5) responsiveness, (6) security and (7) personalization. The relationship between digital banking service quality and e-customer satisfaction has also been found to be significant in this study.Research limitations/implications>The results of this study do not find general application for different banks operating in the same sector in India. More testing of DBSQual is required across various different contexts for validity augmentation. In addition, findings would be more reliable if the non-Indian context could be taken into consideration. Thus, such limitations open a window for future research.Practical implications>This study is quite fruitful for the banking organizations in measuring their online services, and enables them to implement their marketing and operational strategies more effectively and efficiently.Originality/value>The contribution of this study is the development and validation of a new instrument that is DBSQual that contains seven determinants of customers' e-service quality perception, emphasis on measuring online service quality in the Indian banking sector. These determinants will offer banks a promising starting idea for establishing an effective quality management for their online businesses. They will be able to increase the opportunities by tapping themselves at a competitive edge.
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The article is devoted to the research of the issues of commercial bank business valuation under the conditions of uncertainty. The study aims to develop a model for forecasting the value of total assets and loan portfolio of a commercial bank within the framework of value estimation under external uncertainty. The relevance of the paper is that in the context of the COVID-19 pandemic, military actions and sanctions pressure it is difficult to justify the market value of credit institutions due to the difficulties in implementing the methodology of assessment of banks whose business is associated with increased risks. The scientific novelty of the study lies in the development of a regression model that allows forecasting the value of total assets and the loan portfolio of a commercial bank as key value factors under external uncertainty. The authors used the following methods of scientific research: deduction, induction, correlation and regression analysis, and logical method. The key factors of business valuation of Russian banks are systematized. The authors propose to build a model within the framework of the income approach, based on the forecast of external cost factors: total assets and loan portfolio of the banking sector. A leading indicator that affects total assets and loan portfolio is justified. A model has been developed which makes it possible to forecast the total assets and loan portfolios of the banking sector and find the required value of the assets of the bank being evaluated through the market share. The model is tested on the example of the valuation of Sber. The authors conclude that the model developed by the authors makes it possible to build scenarios for future cash flows and quantify the valuation interval of a commercial bank. The prospect of further research is related to evaluating the influence of internal financial and non-financial factors in the context of the valuation management system. The article will be useful to practicing appraisers in business valuation and investors. © Pomulev A.A., Pomuleva N.S., 2022.
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The COVID-19 epidemic has damaged developing as well as developed economies and reduced the profitability of several companies. Technological advancement plays a vital role in the company's performance in this current situation. All activities carry on virtually. In this study, the financial performance of enterprises in the South Asian banking industry will be compared before and after the COVID-19 epidemic. Furthermore, the full influence of the pandemic will take place in the long run. This study also explains the technological effect on improving performance, especially during the period of the COVID-19 pandemic. It has an impact on people's social lives as well as the economic world. This study examined a sample of 34 banks from the South Asian region from 2016 to 2021. A Wilcox rank test was used to determine whether there was a significant difference before and after the epidemic era. The overall conclusion of this study is that the COVID-19 pandemic had a significant influence on the bank's financial performance, particularly in terms of profitability. But technological advancement has a positive effect on organizational performance, ultimately increasing the financial performance of South Asian banks. And there is a big difference between pre-pandemic and post-pandemic organizational performance. The findings of this study have significant policy implications since it is clear that cooperation among governments, banks, regulatory agencies, and central banks is necessary to address the financial and economic effects of the COVID-19 pandemic.
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COVID-19 , Pandemics , Humans , COVID-19/epidemiology , Asian People , Government , IndustryABSTRACT
Purpose>The paper aims to provide insights into the influence of COVID-19 on employee engagement and ergonomics in the banking sector. The purpose of this study is understood from the perspective of impact of the pandemic on banking employees.Design/methodology/approach>Data for the study are collected from the employees working in the banking sector of India. The study applied the partial least squares (PLS) method of analysis to understand the relationship between employee engagement and ergonomics in the banking sector.Findings>The findings of the study suggest results with regards to change in the perception of the employees in the bank and its influence on the work ergonomics due to pandemic. The findings indicate that banks need to develop measures and strategies for improving employee engagement programs and work ergonomics at banks.Research limitations/implications>The study is confined to the banking employees working in a specific region. Therefore, future research could focus more on the influence of Covid-19 on the organizational culture of the banking system and provide insight into this direction of research.Practical implications>This study provides directions for human resource management for developing effective practices for improving the performance of the employees in the banking sector.Social implications>This study offers support to the banking sector by providing insights into how it can improve the working environment and, thereby, enhance working in the banking sector.Originality/value>This is the study that attempts to provide insights into how ergonomics is important for working in the banking sector, especially during a pandemic. The findings provide important implications for the banking sector and improve work ergonomics.
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Environmental performance, social responsibility, and corporate governance quality are aspects of ESG performance. This study examines the influence of ESG performance on the financial performance of 333 banks located in 53 countries in Europe, America, and Asia, before and during the Covid-19 pandemic (2019-2021). Our model design allows us to establish causality relationships. The main factors and financial data are collected from the Refinitiv database. The findings indicate that the bank environmental performance in 2019 has a negative influence on the return on equity during 2020, and that no other ESG factors are significant. Social responsibility expenditures and initiatives in 2020 positively influenced bank profitability in 2021. Furthermore, East Asian banks have higher stock market returns and earnings per share determined by the quality of corporate governance in the previous year. The environmental performance of 2020 has a negative influence on earnings per share in 2021, but only for the sample in East Asia. Implications for the banking sector and investors are proposed. © 2022, Bucharest University of Economic Studies. All rights reserved.
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The banking industry is a crucial sector for any country's economic growth. Therefore, it is essential to study factors that affect bank performance as the findings of this research help regulators and managers make better decisions. Thus, the paper will aim to determine the efficiency level of the banking sectors of the 27 EU countries before and during the COVID-19 pandemic. The article applies the non-parametric Data Envelopment Analysis (DEA) method to measure the performance and efficiency of banking sectors belonging to 27 EU countries. The operationalisation of the objective/methodology will be done by using data from the Eurostat database. The authors will verify the research hypothesis that the number of efficient banking sectors in the EU during the COVID-19 pandemic is lower than before the pandemic. The research period covers years between 2008-2020. The hypothesis was verified negatively because the number of efficient banking sectors during the COVID-19 pandemic was higher than previously. The number of effective banking sectors in the research period wasn't constant. Six effective banking sectors operated in 2020 (the first year of the COVID-19 pandemic), one even more effectively than in 2019. Those effective ones in the entire study period were banking sectors from Cyprus, Luxembourg and Romania.
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Purpose: The purpose of this study is to reveal the readiness of the employees in the banking sector in the Republic of North Macedonia to adapt to the reor-ganisation of working hours while at the same time using the safest payment methods in conditions when the world is trying to deal with the crisis caused by the COVID-19 virus. Need for the study: The world is rapidly moving towards increasing digitalisation, which is part of all spheres of human life. The outbreak of the COVID-19 virus pandemic has accelerated these processes by requiring people to adapt to the new conditions. The countries that have worked rapidly to digitise the sys-tem, while massively using non-cash payments, have adapted more easily to their regular daily tasks. The Republic of North Macedonia, as a developing country, is trying to take a step forward by introducing the innovations used by developed countries, taking into account the available assets and human resources. Methodology: A method for qualitative forecasting, Delphi, is used in three rounds, and the gained insights serve as inputs in the creation of two analytic hierarchy process (AHP) models. Findings: From the extensive analysis we performed, we found that the lack of digitalisation and process automation made it difficult for employees to adapt to the method of working from home, and on the other hand, they had a much easier time adapting to the use of alternative distribution channels. Practical implications: Our findings are useful for the country, regulatory bod-ies and the bank's management in developing strategies and plans for working from home or reorganisation of working hours, to be more acceptable to employees, emphasising the benefits for both employees and employers. Also, researchers and management practitioners in developing countries interested in this area can follow our combined Delphi-AHP approach in conducting similar research. © 2022 by Violeta Cvetkoska, Gokulananda Patel and Milanka Dimovska.
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The Covid - 19 upsurge has materially affected the operating abode of the banking sector worldwide. Its restrictions have interrupted its economic activities and caused grave commercial fallout for this sector. The present study evaluates the effect of Covid - 19 on the governance constitution and the firm performance of the Indian banking sector for the period 2019-2020. It compares the Covid - 19 impacts on the board's governance structures and the bank's performance in the pre and post-pandemic period. It also empirically examines their interrelationship during uncertain times. The results of the study establish that the board size is the sole prominent governance parameter that exerted a pragmatic influence on the bank's performance during the pandemic. The study's outcomes propound policymakers in designing a congruous governance framework for the corporate sectors during the pandemic. It proposes that the right balance of the stakeholder interests with effective risk strategies is essential in developing an effective governance framework. The study is pre-eminent in providing the empiric Covid - 19 repercussions on the governance procedures and corporate performance. It demonstrates the contemporary governance issues during the pandemic and unveils the avenues for subsequent research. © 2022 SCMS Group of Educational Institutions. All rights reserved.
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This study investigates how the Covid-19 pandemic has affected the loan portfolio composition of Indonesian Islamic and conventional banks. By using a sample of 108 conventional and 9 Islamic banks, we find that conventional banks issued more consumption loans during the sample period. On the contrary, Islamic banks granted more investment loans than consumption loans. In addition, given limited support from the central bank, Islamic banks still increased their contribution to investment loans portfolio more rapidly during the COVID-19 pandemic. These results support the view that Islamic banks provide funding to long-term investment projects and may contribute more to sustainable economic growth. This finding could have policy implications for both Islamic banks and the government. Despite the fact that Islamic banking is in its infancy in Indonesia, it provides funding for the real economy. Regulators may assist the Islamic banking sector in developing risk management capacity in various sectors, including agriculture, manufacturing, trading, distribution, hotels, and restaurants. Furthermore, implementing a well-integrated policy framework that includes monetary, fiscal, and financial services can also assist in optimizing the momentum of economic recovery after the pandemic despite global supply disruptions, the Russian-Ukraine war, and climate change. © 2021 Asociación Española de Historia Económica.
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The banking sector in India is one of the paramount drivers for the magnification event of the economy. The word digitalization is almost used in every sector of the economy and banking is no exception to it. The twenty-first centur in which we are living is highly regulated by the digitalization process. The govt. of Indian also announced Digital India Programme with the vision that the financial sector move to increase their knowledge with technological innovation. The process of digitalization in banking is also important for the smooth functioning of transactions and enhanced customer satisfaction. The digitalization process in banking helped in the process of financial inclusion. Keeping a similar objective the Prime Minister Mr. Narender Modi also started the Jan Dhan Yojana for opening the saving account for the unbanked person. In the scenario of Covid 19, most of the banks in the pandemic time have reduced the banking hours for their customers and insist them to go for digital banking, but fulfilling the customers demand and their expectations is a big challenge for the banks. Banks to ensure their continuity and to mitigate the impact of this pandemic have to make structural and operational changes in the delivery of the banking services online and also increased their digital offerings, including an enhancement in the number of digital touchpoints offered to their customers. After this Covid 19, it's been expected that the Indian public will experience new digital banking apps with a simplified interface and enhanced security features along with the fast execution of banking services. Further, these changes will change the behavior of the bank customers, such as shifting from physical banking to online banking. This implies that if banks want to grasp the opportunities that emerged out of this Covid-19 banks will have to re-devise their strategies and shift their efforts and resources towards digitization. © 2022 American Institute of Physics Inc.. All rights reserved.
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Introduction The present study claims that perceived interactional justice can be a significant antecedent of job satisfaction. In this relationship, cynicism towards the organization has a mediating role on the impact of perceived interactional justice on employees’ job satisfaction. In addition, co-worker support has a moderator role on the impact of employees’ cynic attitudes and behavior on their job satisfaction. Objective This study discusses the above mentioned theoretical research model and tries to clarify the relationship among present concepts. Method To this end, a cross-sectional research study has been performed with the participation of 1606 employees from various banks (public and private) in Istanbul/Turkey during the coronovirus pandemic. Results According to the findings of the research, perceived interactional justice has significant positive impacts on employees’ job satisfaction. In addition, the results indicated that cynicism towards the organization has significant mediating role between perceived interactional justice and job satisfaction. Subsequently, the findings confirmed that co-worker support has significant moderating role in the relationship between cynicism towards the organization and job satisfaction. Conclusion This study helps to understand and evaluate the factors influencing attitudes towards work at the organizational and relational levels. All study variables and the possible relationship among these, are discussed in the literature review. Finally, the implications of study for both the individual and the organization are presented in the conclusion and discussion section. Résumé La présente étude suggère que la justice interactionnelle perçue peut être un antécédent significatif de la satisfaction au travail. Dans cette relation, le cynisme organisationnel a un rôle de médiation sur l’impact de la justice interactionnelle perçue sur la satisfaction professionnelle des employés. De plus, le soutien des collègues a un rôle de modérateur sur l’impact des attitudes et des comportements cyniques des employés sur leur satisfaction au travail. Cette étude traite de la modèle de recherche théorique mentionnée ci-dessus et essaie de clarifier la relation entre les concepts cités. Une étude de recherche « cross-sectional » a été réalisée avec la participation de 1606 employés de diverses banques (publiques et privées) à Istanbul/Turquie pendant la pandémie de coronavirus. Selon les résultats de la recherche, la justice interactionnelle perçue a des effets positifs importants sur la satisfaction professionnelle des employés. De plus, les observations de cette étude révèlent que le cynisme organisationnel joue un rôle de médiateur important entre la justice interactionnelle perçue et la satisfaction au travail. Les résultats confirment que le soutien des collègues a un rôle modérateur important dans la relation entre le cynisme organisationnel et la satisfaction au travail. Cette étude permet de comprendre et d’évaluer les facteurs influençant les attitudes envers le travail aux niveaux organisationnel et relationnel. Toutes les variables utilisées dans l’étude et la relation possible entre les variables sont discutées dans l’analyse documentaire. Les implications de cette étude pour l’individu et l’organisation sont présentées dans la section conclusion et discussion.